Privacy Policy

Off-plan Engine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this Privacy Policy carefully. By using Off-plan Engine, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our services:

1.1 Personal Information

Information that identifies you as an individual, including:

• Full name
• Email address
• Phone number
• Business name and address
• Real estate license information
• Payment information (credit card details, billing address)
• Website login credentials (when provided for service delivery)

1.2 Property Data

Information about the off-plan projects you want us to add to your website:

• Property descriptions and specifications
• Property images and floor plans
• Developer information
• Pricing and payment plan details
• Location data
• Any other property-related content you provide

1.3 Technical Information

Information collected automatically when you use our website:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website addresses
• Clickstream data

1.4 Website Access Information

When you grant us access to your website for service delivery:

• Website URL and platform information
• CMS or hosting credentials
• FTP access details
• API keys or integration tokens
• Website structure and configuration data

1.5 Communications

• Email correspondence with us
• Support tickets and inquiries
• Feedback and survey responses
• Any other communications you send to us

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order for our services
• Provide property information for data entry
• Grant us website access
• Contact our support team
• Subscribe to our newsletter
• Respond to surveys

2.2 Automatic Collection

We automatically collect certain information when you visit our website through:

• Cookies and similar tracking technologies
• Server logs
• Analytics tools (e.g., Google Analytics)

2.3 Third-Party Sources

We may receive information from:

• Payment processors (transaction confirmations)
• Marketing partners (if you came through a referral)
• Public databases (for business verification)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• To provide our data entry services
• To access and upload content to your website
• To process your orders and payments
• To communicate with you about your projects
• To provide customer support

3.2 Business Operations

• To maintain and improve our services
• To develop new features and services
• To analyze usage patterns and trends
• To troubleshoot technical issues
• To ensure security and prevent fraud

3.3 Marketing and Communications

• To send service updates and announcements
• To provide promotional materials (with your consent)
• To respond to your inquiries
• To conduct surveys and gather feedback

3.4 Legal and Compliance

• To comply with legal obligations
• To enforce our Terms and Conditions
• To protect our rights and property
• To respond to legal requests and prevent harm

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our business:

• Payment processors (for transaction processing)
• Cloud hosting providers (for data storage)
• Email service providers (for communications)
• Analytics providers (for website analysis)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

4.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Respond to lawful requests from authorities
• Enforce our Terms and Conditions
• Protect our rights, safety, or property
• Investigate fraud or security issues

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure credential storage using industry-standard encryption
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

5.2 Website Credentials

We take special care with website credentials you provide:

• Stored using strong encryption
• Accessed only by authorized personnel
• Used solely for service delivery
• Deleted after service completion (or upon request)
• Never shared with third parties

5.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

6. Data Retention

6.1 How Long We Keep Your Data

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

6.2 Specific Retention Periods

• Account information: As long as your account is active, plus 3 years
• Transaction records: 7 years (for tax and accounting purposes)
• Website credentials: Deleted immediately after service completion
• Property data: Retained until you request deletion
• Marketing data: Until you unsubscribe or 2 years of inactivity

6.3 Deletion

After retention periods expire, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access

You have the right to request access to the personal information we hold about you.

7.2 Correction

You can request that we correct inaccurate or incomplete information.

7.3 Deletion

You can request deletion of your personal information, subject to legal obligations.

7.4 Restriction

You can request that we restrict processing of your information in certain circumstances.

7.5 Portability

You can request a copy of your information in a structured, machine-readable format.

7.6 Objection

You can object to processing of your information for marketing purposes or based on legitimate interests.

7.7 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

7.8 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: Support@offplanengine.com
• Subject line: "Privacy Rights Request"

We will respond within 30 days of receiving your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

8.2 Types of Cookies We Use

Essential Cookies

• Required for website functionality
• Enable core features like security and account access
• Cannot be disabled

Analytics Cookies

• Help us understand website usage
• Collect anonymous data about visits and interactions
• Used to improve our services

Marketing Cookies

• Track your browsing to show relevant ads
• Measure campaign effectiveness
• Can be disabled through browser settings

8.3 Third-Party Cookies

We use third-party services that may set their own cookies:

• Google Analytics (website analytics)
• Payment processors (transaction processing)
• Social media platforms (if you share content)

8.4 Managing Cookies

You can control cookies through:

• Your browser settings
• Our cookie consent banner (if applicable)
• Third-party opt-out tools

Note: Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we discover that we have collected information from a child, we will delete it immediately.

11. International Data Transfers

11.1 Data Location

Your information may be transferred to and processed in countries other than your own, including:

• Cloud servers located outside the UAE
• Service providers operating internationally
• Our business partners in different jurisdictions

11.2 Safeguards

When transferring data internationally, we ensure appropriate safeguards such as:

• Standard contractual clauses
• Adequacy decisions
• Other lawful transfer mechanisms

12. Data Protection Officer

For questions about data protection or to exercise your rights, contact our Data Protection Officer:

Data Protection Officer
Off-plan Engine
Email: Support@offplanengine.com
Address: Meydan, District One, Dubai, United Arab Emirates

13. Changes to This Privacy Policy

13.1 Updates

We may update this Privacy Policy from time to time. Changes will be effective:

• Immediately upon posting for new users
• 30 days after notice for existing users

13.2 Notification

We will notify you of significant changes via:

• Email to your registered address
• Prominent notice on our website
• In-app notification (if applicable)

13.3 Continued Use

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, our legal basis for processing your information includes:

• Consent: You have given clear consent for us to process your information for specific purposes.
• Contract: Processing is necessary to fulfill our contract with you (providing our services).
• Legal Obligation: Processing is necessary to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate business interests, except where overridden by your rights.

15. UAE-Specific Provisions

15.1 Compliance

We comply with:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
• UAE Cybercrime Law
• Other applicable UAE regulations

15.2 Data Subject Rights

In accordance with UAE law, you have rights to:

• Know what personal data we hold
• Request correction of inaccurate data
• Object to processing in certain circumstances
• Request deletion where legally permitted

15.3 Data Protection Authority

If you have concerns about our data practices, you may contact:

• UAE Telecommunications and Digital Government Regulatory Authority (TDRA)
• Or other applicable UAE authorities

16. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

16.1 Right to Know

You can request information about:

• Categories of personal information collected
• Sources of information
• Purposes for collection
• Third parties with whom we share information

16.2 Right to Delete

You can request deletion of your personal information, subject to exceptions.

16.3 Right to Opt-Out

You can opt out of the "sale" of personal information (though we do not sell personal information).

16.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

16.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf.

17. Contact Us

For questions about this Privacy Policy or our privacy practices:

Off-plan Engine
Email: Support@offplanengine.com
Website: https://offplanengine.com
Address: Meydan, District One, Dubai, United Arab Emirates

18. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.